AROMA Parfum Francais reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store. AROMA Parfum Francais undertakes to inform users of any modifications and any changes through the website of this e-shop. It is clarified that changing terms does not take orders that you have already done.

H AROMA Parfum Francais   δεσμεύεται ως προς την πληρότητα και την εγκυρότητα των πληροφοριών που παρατίθενται στην ιστοσελίδα της www.aromashop.gr, τόσο όσον αφορά την ύπαρξη των ουσιωδών χαρακτηριστικών που κατά περίπτωση περιγράφονται για κάθε προϊόν που διαθέτει, όσο και για την ακρίβεια των στοιχείων που αφορούν τις παρεχόμενες, από το ηλεκτρονικό κατάστημα της AROMA Parfum Francais, υπηρεσιών, υπό την επιφύλαξη τυχόν τεχνικών ή τυπογραφικών λαθών, που έχουν διαφύγει της προσοχής ή έχουν προκύψει ακούσια ή λόγω τυχόν διακοπών λειτουργίας της ιστοσελίδας εκ λόγων ανωτέρας βίας. 

AROMA Parfum Francais guarantees timely information to end consumers about their unavailability. The AROMA Parfum Francais online store is not responsible for any technical problems that may arise to users when attempting to access and during the site and which relate to the operation or compatibility of their own infrastructure using the site. Also, AROMA Parfum Francais has no responsibility for acts or omissions of third parties and in particular unauthorized third party interventions in products and / or services and / or information made available through it.

Η ιστοσελίδα www.aromashop.gr είναι ο επίσημος διαδικτυακός τόπος της AROMA Parfum Francais  . Όλο το περιεχόμενο των ιστοσελίδων, που αναρτάται από την AROMA Parfum Francais, συμπεριλαμβανομένων εικόνων, γραφικών, φωτογραφιών, σχεδίων, κειμένων, παρεχόμενων υπηρεσιών και προϊόντων αποτελούν πνευματική ιδιοκτησία της AROMA Parfum Francais και προστατεύονται κατά τις σχετικές διατάξεις του ελληνικού δικαίου, του ευρωπαϊκού δικαίου και των διεθνών συμβάσεων. Τα ονόματα, εικόνες, λογότυπα και διακριτικά γνωρίσματα που αντιπροσωπεύουν την AROMA Parfum Francais   ή/και το ηλεκτρονικό της κατάστημα ή/και τρίτα μέρη συμβεβλημένα με αυτούς καθώς και τα προϊόντα ή τις υπηρεσίες τους, είναι αποκλειστικά σήματα και διακριτικά γνωρίσματα της AROMA Parfum Francais   ή/και του www.aromashop.gr ή/και των άνω τρίτων μερών και προστατεύονται από τους ελληνικούς, κοινοτικούς και διεθνείς νόμους περί εμπορικών σημάτων και βιομηχανικής και πνευματικής ιδιοκτησίας και αθεμίτου ανταγωνισμού.

Σε κάθε περίπτωση η εμφάνισή και έκθεση τους στις ιστοσελίδες www.aromashop.gr δεν θα πρέπει κατά κανένα τρόπο να εκληφθεί ως μεταβίβαση ή εκχώρηση άδειας ή δικαιώματος χρήσης τους.

Users of the web sites https://www.aromashop.gr/ accept that they will not use these and the online store of AROMA Parfum Francais for sending, posting, sending by e-mail or otherwise transmitting any Content is illegal, harmful, threatening, abusive, libelous, defamatory, defamatory, obscene, obscene, libelous, violation of someone else’s privacy, showing empathy, or racial, national or other discrimination, injuries to minors in any way (such as inside information, proprietary and confidential information obtained or disclosed as part of a business relationship or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright or any other material, other proprietary rights of third parties, contains software viruses or any other codes, files or programs designed to cause interruption, damage, the destruction or obstruction of the operation of any computer software or hardware deliberately or loyally or unintentionally violates applicable Greek and Community law and its provisions, may interfere with third parties in any way and any content is used to collect or store user personal data.

AROMA Parfum Francais recognizes the importance of the security of your Personal Data and your electronic transactions and takes all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information that relates to your personal information and your transactions is secure and confidential. The security of the AROMA Parfum Francais Online Shop is achieved by the following methods:

Customer Recognition

The codes used to identify you are two: the E-mail or username and the Personal Security Password, which each time you enter them give you access with absolute security to your personal information. You have the ability to change your Personal Security Password and your e-mail address as often as you like. The only person who has access to your information is you through the above codes and you are solely responsible for maintaining the secrecy and hiding it from third parties. In case of loss or leakage, you must immediately notify us, otherwise the online store of AROMA Parfum Francais is not responsible for the use of the password by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid the use of the same and easily detectable codes (e.g., birth date). We also recommend that you use not only letters and numbers but also symbols and password creation.

Ensuring the Privacy of Your Personal Data Transmission

To ensure the confidentiality of data transfer, we use the SSL-128bit encryption protocol. The system has been certified by Verisign, which specializes in transaction security issues.

Automatic Disconnect

If there is no activity for 20 minutes, it is automatically disconnected from the members of the AROMA Parfum Francais online store.

Firewall

Access to AROMA Parfum Francais (servers) systems is controlled by a firewall, which allows for the use of specific services by customers / users, while prohibiting access to data systems and databases with confidential data and company information.

Encryption

The AROMA Parfum Francais system first decrypts the information it receives using the same key (pre-determined by the start of your connection to the service) and then processes it. AROMA Parfum Francais systems send you information by following the same encryption process.

Wherever you enter personal data (password, addresses, phones, credit cards, etc.), there is 2048-bit SSL encryption.

Encryption is essentially a way of encoding the information until it reaches its intended recipient, which will be able to decode it using the appropriate key. When ordering and if the user / customer is logged in with their username and personal password at the AROMA Parfum Francais online store, all communication between your computer and AROMA Parfum Francais systems is encrypted using a 2048-bit key. That is, every time you send information to the system, your browser first encrypts it using a 2048-bit key and then sends it to the system

The AROMA Parfum Francais system first decrypts the information it receives using the same key (pre-determined by the start of your connection to the service) and then processes it. AROMA Parfum Francais systems send you information by following the same encryption process.

Trading Confidentiality

Confidentiality is self-evident. The same basic principles governing classic transactions also apply to e-commerce. All information transmitted by the user / member to AROMA Parfum Francais is confidential and AROMA Parfum Francais has taken all necessary measures to use them only to the extent necessary in the context of the services provided. Some of the measures taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to handle your requests.

AROMA Parfum Francais does not disclose the data customers and transactions unless you have written authorization from you or this is required by a court order or decision of another public authority.

In the event that AROMA Parfum Francais uses third parties to support its systems, it takes care to ensure confidentiality.

Without prejudice to the provisions of Chapter 7 on Privacy, you may request that any information be retained for you and may be corrected if you can substantiate the existence of an error.

For your own security, you should also handle all information provided through the service as confidential and confidential and not make any disclosure to third parties.

When visiting www.aromashop.gr you may be asked to provide personal information about you (name, surname profession, e-mail address, product shipping address, etc.) as a rule to process your orders or to we provide our services. Any personal data you declare anywhere on the pages and services of the www.aromashop.gr websites is strictly for the sole purpose of dealing with you, improving the services provided and ensuring the operation of the respective service, and not may be used by any third party (except where provided for by law to the competent authorities alone).

In any case, AROMA Parfum Francais employees who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Any reasonable measure to secure your data has been taken. Your personal information in extremely rare and special cases may also be disclosed to companies affiliated with AROMA Parfum Francais in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information do not undergo any illegal processing.

For any queries or suggestions or statements related to these issues, please contact us electronically at aromamitilini@gmail.com or by phone at 22510-22158. At any time, the user retains the right to update or object to the further processing of his or her data in accordance with applicable laws on the protection of personal data.

On the shelves of our online store you can find about 5000 perfumery, body care and body care products, bath amenities etc.

To facilitate your search, we have divided our products into 4 core categories. Each category has a subcategory tree that appears on your home screen.

Our goal is to get to the final product with 3 clicks. If you’re looking for something specific, use the search that will take you straight to your choice.

“AROMA” makes every effort to provide high quality services. However, errors can not be ruled out in prices and secondary products and it can not be ensured that there will be no interruption of the website or “human” errors when updating / listing the price of a product. For safety and market efficiency, we invite you to find out that a product is offered at an abnormally low or high price compared to its market value before proceeding with its order to contact the Customer Service Department at 22510-22158 or via the form e-mail of the site.

We also encourage you to visit the Help & Terms of Use section before purchasing from our online store where you will find useful information about the process and how to buy products.

Once you have registered your order, you will receive an automated e-mail stating the details of your order. After processing the order from the AROMA Parfum Francais online purchasing department, you will receive the second and confirmatory e-mail with the products that will be sent to you. From this point on, the contract between us is concluded. AROMA Parfum Francais  , θα λάβετε το δεύτερο και επιβεβαιωτικό e-mail με τα προϊόντα που θα σας αποσταλούν. Από το σημείο αυτό συνάπτεται η μεταξύ μας σύμβαση.

As your order progresses, you will receive a series of automated emails that will report the progress of your order. These messages are about the following steps:

Order processing: When your order has been received by a partner of our company who checks it for correctness.

Picking situation: Your order is in the process of gathering products in our warehouse.

Pricing: The products of the order were collected and have been routed for shipping to your place.

Partial pricing: Some of your order products have not been collected and remain pending. The products listed in the e-mail will be delivered to you.

Canceled: Your order has been canceled upon your request or impossible to contact you for confirmation.

Received from the store: This confirms that the order has been received by the store of your choice and your products are awaiting receipt for up to 3 days in total.

In the event that your order shows a pending issue then you will be sent a corresponding e-mail. Alternatively, we will contact you on the phones you provided when registering or registering the order on our site.

There is no way to disable these updates, the shipment of which is a prerequisite for the correct development of your order. These emails invite you to make sure they can reach you and keep them throughout our transaction.

It is your responsibility, in case you do not receive the relevant e-mail, in accordance with the general terms and conditions governing our transactions, to inform us without delay. Your products will be delivered as soon as possible and in any event not later than thirty days from the date of conclusion of the contract. Exclusion are products with Delivery status (status) Pre-orders, Expected Soon and Upon Order, for which there is a separate delivery update.

In the case of purchases made at a distance (eg via the Internet), you can return a product and pay the price if you communicate us in writing via the contact form or by calling the Customer Service at 22510-22158 or send it by fax to 22510-22158 within 20 calendar days of receipt of the product from you or by a third party to indicate. If you order a batch of products, the deadline begins when you receive the last product in the batch or all Draw the provision in case of annuities. With the withdrawal, you are obliged to return the product to us in its original (as new) status to which you have been surrendered or give us clear and undisputed evidence that you have sent it within 20 calendar days of exercising your right of withdrawal you and within the same time limit, we will be obliged to refund any amounts you have paid to us using the payment method you had chosen to pay us the price. In the case that you pay with a payment card, we immediately issue the order to the card issuer and we are not responsible for any price credit delays to you that are not due to us.

The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that necessary to ascertain the nature, characteristics and operation of the goods. We will not be liable and will not compensate the consumer or will result in the withdrawal if damage to the goods has been caused by the consumer’s fault or if the use goes beyond what is necessary to ascertain the nature, characteristics and operation of the goods.

In any case, the products you wish to return must be accompanied by the necessary legalization documents and receipts. If the cost of sending the product return exceeds the cost of the universal postal service, they are not covered by AROMA Parfum Francais and charge the customer.

You are not entitled to a withdrawal in the cases of Article 3l of Law 2.251 / 94 and in any other case provided for by law or by this Act in accordance with the law. Indicatively, you are not eligible to withdraw products such as perfumes, body creams with the aroma of your choice, sunscreen with the aroma of your choice, after shave, soaps, moisturizing oils, bubble baths with the aroma of your choice.

a) The manufacturer of each product you buy is responsible for any damage due to a defect in its product. Any agreement restricting or exempting the producer from his liability is void. Claims against the producer for damage are forfeited three years after the injured person has been informed or should have been informed of the damage, defect and identity of the producer. Ten years after the release of the product in question, the rights of the injured party against the producer are extinguished. In case of doubt as to the identity of the producer of a product you have supplied us, please let us know.

b) The supplier shall provide the consumer with written, clear or complete instructions in the Greek language or with internationally recognized symbols for the safe use, preservation, maintenance and full use of the product and information on the hazards during its use and preservation.

c) Lastly, AROMA Parfum Francais has all the obligations set out in the Civil Code for the seller. Especially in the event of a defect in the product we sell, you can (a) claim replacement or replacement if it is impossible or disproportionate (b) request a reduction in price and (c) to withdraw, unless it is an insignificant actual defect. The above obligations do not exist if the defect is caused by you, or by force majeure in the strict or broad sense. In any case, the products must be accompanied by the necessary legalization documents and receipts. These obligations are in any case interrupted within two years.

Without limiting the provisions of Article 9, cancellation of the order may be made in the following cases: Before completing the order, during the online ordering process you can go back and remove the quantities of products from your shopping cart by clicking on the “remove” button. If the online order has been completed but the product has not yet been shipped you can call 22510-22158 and one of our partners will take over the cancellation of your order. After receiving the product, call us on 2251022158 or contact us via the site’s e-mail form explaining why you want to cancel your order. A partner will serve you immediately and will inform you of all your choices. If your order has already been invoiced and you wish to cancel it, please contact Customer Service at 2251022158 and provide the details of your order. However, the status of the order will not change on your account page.

• a) Payment through Credit, Debit Card:
• Credit Card Payment: The AROMA Parfum Francais online store accepts all Visa, Mastercard, American Express and DINERS credit cards. Your transactions in our online store are protected by superior online security systems (SSL-256 bit and digital certification from Verisign, Inc.) that guarantee a secure trading environment for most of the 500 largest businesses in the world. In any case, our 10,000+ customers and the operation of our store from 2012 guarantee the security of your transactions. For purchases with your credit card, follow the instructions in our online store. You will be asked to fill in the order form and the number and expiration date as well as the 3-digit number (CVV) on the back of your credit card. In case you choose to pay by credit card you should be present when you receive your order with your credit card and your identity. In this case (payment by credit card), it is not possible to receive the order from a third person who displays the credit card and wishes to pay with it for you. In case the order is made in the data and on behalf of a company then the credit card you use is corporate. That is, it has been issued to the relevant company. Upon receipt of the order, the corporate credit card holder must also be located with his card and identity card.

• b) Payment upon receipt of your order at your place (cash on delivery):
• Pay your partner to us by delivering your order at your place. The cash payment method is valid for cities: Athens, Thessaloniki, Patras, Larissa and throughout Crete (Heraklion, Chania, Lassithi and Rethymno) and for the rest of Greece if the parcel does not exceed 6kg. According to the applicable tax provisions, documents worth more than € 500 (VAT included) to individuals (Retail Receipt) and documents worth over € 500 (before VAT) to professionals / businesses (Sales Invoice) should be repaid ONLY with the following ways:

• Deposit / transfer to a bank account

• Charge on credit or debit card
  • Παραλαβή και πληρωμή της παραγγελίας σας στο φυσικό κατάστημα τηςAROMA Parfum Francais  στη Μυτιλήνη.
  • At the final stage of completion of the order, select in the Send method the “Receipt from store”. Your order will remain in the store. Payment of the order will be made at the store’s cash desk upon receipt. In case you choose to pay your credit card payment, we inform you that the charge will be made in the store. You must have your credit card and identity card (or passport) with you at the time of paying your order at the store’s cash register.
  • d) Payment through PayPal
  • By choosing PayPal as a form of payment, you automatically transfer to the PayPal page to complete the transaction and repay the order. PayPal is the best-known, secure and trusted mediator for Online Transactions. If you do not have a PayPal account, you can sign up here by using your debit or credit card or your bank account.
  • Transactions made via PayPal are purely customer-delivered and are not combined with other forms of payment. For questions and information about payments you can be transferred here. Transactions made through PayPal are governed by the PayPal Terms & Conditions. εδώ.

The product pricing policy of AROMA Parfum Francais is the same in all our distribution channels: stores, catalogs, e-shop. However, in selected products we created the so-called ‘WebOffer’ offers, where their online store price differs from other distribution channels and is only applicable to purchases via this e-shop and sent either to your place or to a store of your choice for pickup. In any case, although we make every effort to accurately list the items and prices we quote in our online store, we can not rule out the possibility of typographical or technical errors in prices and paper products. For this reason, we recommend that you also contact “WebOffer” offers before each payment and complete your order to contact us for confirmation of this price with our Customer Service at 22510-22158 or via the e-mail form on the website.

Checkout:

When you place your order, you receive the following message (example): “ORDER YOU COMPLETED. THANK YOU. Your order number is 12345. Please check your e-mail. We have sent you a confirmatory e-mail with the details of your order. ”

Dates and delivery times:

The delivery days are from Monday to Friday from 9.00am to 17.00pm for Athens, Thessaloniki, Patras, Larissa and all over Crete (Heraklion, Chania, Lasithi and Rethymno). For the rest of Greece, the delivery times of the respective Transportation Company apply.

Shipping Costs / Free Delivery:

For orders over 30 € shipping costs are free for all Greece.

For the rest of Greece, the cost of transport is estimated at € 3.

Your order may be delayed for the following reasons:

The product has been delayed by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers either domestic or international. However, there are cases where an order may be stuck in the customs office or in the carriage, so we do not have it in our warehouses when we count. In such a case, we will contact you to ask if you would like to deliver your order without this product or suggest an alternative. This item will be sent to you immediately after we have received it in our warehouses.

The product you ordered has already been removed and is unavailable: Among the 5000 products we exhibit in our online store, there are rare occasions when their supplier suddenly and unannouncedly announces that they are removing them. In this case an employee of our company will contact you directly to give you all the alternatives.

During periods of extreme weather or strikes, and in any case of force majeure, which may affect the delivery and delivery of your order.

If it is impossible to communicate with you by phone and / or e-mail (if there is a problem with your order, either in relation to the product or in connection with the payment) because your data that you have entered are not properly updated. In any event, the delay shall not exceed thirty days from the date of conclusion of the contract.

1) AROMA sends an informative email at regular intervals.

2) AROMA is not responsible if the newsletter is not delivered to its destination, although it does its best to deliver ISP’s (Internet Service providers)

3) The newsletter may end up in the spam folder, so please check regularly that it is not stored there

4) If you do not wish to receive any newsletter or wish to be totally removed from the AROMA Parfum Francais newsletter, please let us know by using the site’s contact form.

5) AROMA uses a third party company to track the newsletter recipients. It does not deliver to third parties information about name, surname, home address

6) Information from AROMA Parfum Francais is only available if you choose it for as long as you wish. Instead, if you have made an order with AROMA Parfum Francais, using our site, we send automated email messages about the progress of your order. There is no way to disable these updates, the shipment of which is a prerequisite for the correct development of your order. These emails invite you to make sure they can reach you and keep them throughout our transaction.
It is your responsibility, in case you do not receive the relevant e-mail, in accordance with the general terms and conditions governing our transactions, to inform us without delay.
(The above prices include 17% VAT)